Trainings

Communication

• Empathetic listening;
• Feedback in communication;
• Assertiveness;
• Confirmation in the communication (reflective listening);
• Planning your communication;
• Clarity and objectiveness;
• Behavioral tendencies (obstacles to effective communication);
• The art of asking questions;
• Communication principles;
• Non-verbal language;
• First impressions;
• Making your perceptions positive;
• Upwards communication (with bosses, managers...) and peer communication.