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Customer focus
- How to deal with complaints;
- How to manage objections;
- Going beyond the customers’ expectations;
- The RATER model (eight dimensions of customer focus);
- Customer interaction cycle – from receiving to post-sales;
- Difficult customers;
- Positive attitude;
- Communication;
- Creating relationships;
- Know how to listen and how to ask questions.
CONTACT INFORMATION
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Address: Rua Ibuguaçu, 97
CEP 05301-050 - Parque da Lapa
Sao Paulo - SP
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Email: alfredo@gosconsultoria.com.br
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Phones:
+55 11 3831-7527 (office)
+55 11 99822-8497 (mobile)
